6800 Palm Avenue  .  Sebastopol  .  California 95472       






    We want our patients to eagerly look forward to every visit in our office, beginning
    with the very first one. A part of our objective is to capture your interest and
    cooperation so that you will anticipate the changes from orthodontic correction.
    Your enthusiasm and encouragement will be most helpful to keep us in the right
    direction!

    Our Treatment Routine


    The first visit to our office is complimentary. . Dr. Chan will evaluate the
    condition of your teeth, then discuss treatment options for correction and
    recommend the optimum timing for treatment. We may take digital pictures of
    your teeth to help us explain your unique situation

    If treatment is recommended at this time, full diagnostic records will be
    recommended, including digital images, molds of your teeth.  These diagnostic
    records may be taken at this visit or  another appointment will be made if more
    convenient. Since you will be receiving a recommendation, it is necessary for
    one parent to accompany the patient, should he/she be a minor.

    After diagnostic records have been studied, an accurate analysis of the case
    will be determined. We will then present a thorough and complete case
    diagnosis, an outline of the treatment plan and make all necessary
    recommendations. If any changes in treatment plan are needed, you will be so
    advised and, if necessary, another consultation held. Also a consultation with
    other dental/medical specialists may be recommended at this time.

    Orthodontic treatment is a family affair, and we want you to be able to enjoy
    and to understand the wonderful benefits and changes that become apparent
    during the treatment period. We will endeavor to answer all of your questions,
    and if you or your child have particular concerns that might influence the
    acceptance of treatment, this is the opportune time for discussing them.


    The first banding appointments usually requires approximately one hour for
    appliances to be placed in the mouth and care instructions given. All such
    appointments are usually scheduled as in the morning.

    We give after school appointments when possible, however, they must be confined
    to the procedures which take a minimum of time.

    If you must reschedule an appointment, please call at least 24hours in advance.
    Multiple failed appointments could prolong treatment and affect the quality of the
    treatment results.

    Our normal office hours are:         
                                  Monday-Thursday      8:15am - 5pm
                                  Friday                         8:30am -12pm
                                  Select Tuesdays        1:30pm - 7pm  

                                  

Appointment  
Scheduling  

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    Our treatment coordinator will discuss and assist in arranging a convenient payment
    plan with you. We accept all payment methods, including cash, credit cards, online
    banking, and automatic withdrawal.

    Although many dental insurance companies now cover orthodontic treatment, each
    has a different scope of coverage and method of payment. Our office is pleased to
    assist in filling claims for you, but we will aid you in collecting from your insurance
    company.

Billing and  
Insurance  

Initial Visit  
                    Charlene R. Chan, DDS, Inc
                    Orthodontics & Dentofacial Orthopedics
                    707.823.1200
Home Chanorthodontics

Treatment  
Conference  
Appointment